Non- voice virtual assistant/ Customer supportNon- voice virtual assistant/ Customer support
Mercy
ID Verified$350
per month
($2/hour)
Profile Description
Dedicated Virtual Assistant & Office Administrator | Expert in Customer Support, CRM, and Project Management | Available for Global Time Zones.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Work Experience
Office Administrator
INTERNATIONAL YOUTH FELLOWSHIP(IYF)
Jan 2023 - Nov 2025
Job Responsibilities:
-successfully resolved 80% of issues raised by students and youth through proactive inquiry handling and complaint management. -Maintained an up-to-date file movement register and continuous record-keeping systems using Google Sheets to ensure organizational transparency -Enhanced digital presence by designing simple, engaging posters using Canva for various activities and events -Created, updated...
VIRTUAL ASSISTANT
ALX COURSE PROJECTS
Oct 2025 - Oct 2025
Job Responsibilities:
-Attained a score of 70% or higher across all milestone projects through meticulous task management and execution -Successfully finished and submitted all complex course tasks on or ahead of schedule. -Streamlined project information and schedules using Trello and Asana, ensuring organized team workflow
Customer Support Agent
Sunda Best Company
Feb 2022 - Nov 2023
Job Responsibilities:
-Improved delivery reliability by performing consistent follow-ups with drivers to ensure goods reached customers on time -Maintained the accuracy of the company’s digital presence by regularly updating information on the official website -Streamlined customer transactions by accurately processing orders, forms, and service requests - Boosted customer awareness and engagement by providing detailed...