Customer Service Specialist, Virtual AssistantCustomer Service Specialist, Virtual Assistant

Job Responsibilities:

Provide customer support through phone, email, and chat across multiple websites Resolve concerns involving orders, shipping and delivery, damaged or missing products, refunds, reprints, replacements, billing, promotions, and product questions. Investigate orders using internal systems and administrative tools to review production, order, and shipping information and determine appropriate resoluti... more...

Job Responsibilities:

Provided first-line client support, managed incoming calls, scheduled attorney appointments, and directed inquiries to appropriate departments. Maintained professional client communication and helped ensure a smooth customer experience

Job Responsibilities:

Addressed merchant and customer payment concerns through phone, email, and chat with accuracy and professionalism. Resolved payment disputes, corrected processing errors, and guided clients through appropriate solutions

Job Responsibilities:

Provided high-quality customer service and technical support through inbound calls, resolving billing, account, and service-related concerns efficiently. Managed customer accounts, processed requests, documented interactions accurately, and handled escalations professionally. Consistently demonstrated strong communication, active listening, problem-solving, and multitasking skills while meeting qu... more...