Operations virtual assistantOperations virtual assistant
Melisa
$250
per month
($1/hour)
Profile Description
I am a reliable and detail-oriented Operations Virtual Assistant with a strong focus on helping businesses streamline their daily operations and improve efficiency. I specialize in email and calendar management, workflow organization, data tracking, and administrative support, ensuring that business owners can focus on growth while I handle the backend systems. With a background in design and project coordination, I bring a unique blend of creativity and structure—allowing me to not only manage...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Design & Creative
Work Experience
Customer Service Representative
Jumia
Mar 2023 - Feb 2026
Job Responsibilities:
• Managed inbound and outbound client communications using Zen desk and WhatsApp Business, handling order inquiries, delivery tracking, and complaint resolution resolving 95%+ of issues on first contact • Logged and tracked all customer interactions in Fresh desk CRM, maintaining accurate records of orders, complaints, and resolutions across a 3-year period of CRM tool usage • Processed custo...
Administrative & Documentation Support
Phanry limited
Jul 2022 - Jan 2024
Job Responsibilities:
• Managed day-to-day administrative operations using Microsoft Office 365 (Outlook, Teams, Word, Excel) and Google Workspace (Docs, Sheets, Drive, Calendar) over 2 years of daily use • Tracked project workflows, assigned tasks, and managed deadlines using Click Up and Notion, ensuring milestones were met across multiple concurrent interior design projects • Maintained digital filing and knowle...
Quick Stats
Certifications
Education
Bachelor's Degree
Technical university of mombasa
2021 - 2024