Implementation Consultant, Senior Technical SpecialistImplementation Consultant, Senior Technical Specialist

Hi, my name is Melanie. I’ve been in the CRM and customer operations industry for nearly a decade, starting my career in 2015 as an Inbound Associate at SPI CRM, where I handled inbound calls for U.S.-based TV and broadband internet services. In that role, I worked extensively with CRM systems—managing customer records, documenting interactions accurately, and resolving service and billing concerns while maintaining strong QA standards. As my career progressed, I moved into more specialized rol... See more