Customer ServiceCustomer Service
Mary
ID Verified$650
per month
($4/hour)
Profile Description
I have over four years of customer service experience supporting e-commerce and retail customers through phone, email, and chat. Throughout my career, I have developed strong communication, problem-solving, and conflict-resolution skills while consistently providing excellent customer experiences. I am experienced in handling customer inquiries, order management, billing concerns, account issues, and escalations in a professional and efficient manner.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Customer Service Representative
Cognizant
Jul 2025 - Dec 2025
Job Responsibilities:
handling customer inquiries from order placement through delivery and post-purchase support.
Customer Service Advisor
Concentrix
Apr 2021 - May 2025
Job Responsibilities:
I have strong experience handling customer inquiries from order placement through delivery and post-purchase support. I excel at resolving disputes calmly and professionally while maintaining a positive customer experience. My ability to communicate clearly, multitask efficiently, and find solutions quickly allows me to build customer trust and contribute to customer satisfaction and retention. I...