Virtual assistantVirtual assistant
Mary
$750
per month
($4/hour)
Profile Description
Organized, detail-oriented administrative and customer support professional with front-desk experience handling customer inquiries, scheduling, billing documentation, and confidential information. Virtual Assistant trained in calendar management, inbox organization, and spreadsheet tracking. Reliable, quick to learn new systems, and comfortable working independently in a remote role.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Customer Service Representative
One Touch Dental Clinic
Mar 2025 - Present
Key Achievements:
Customer Service Representative One Touch Dental Clinic | March 2025 – Present Key Contributions Serves 30-40 patients daily at a high-volume front desk, managing check-in, inquiries, and service coordination to keep patient flow smooth and the clinic running on schedule. Handles 20+ calls daily, resolving inquiries on the spot, providing accurate information, and routing urgent or clinical matters to the relevant practitioner without delay. Manages end-to-end appointment scheduling (booking, confirming, rescheduling), keeping calendars accurate and minimizing conflicts and gaps. Performs accurate data entry and daily record updates, keeping patient and appointment information reliable and audit-ready. Safeguards confidential patient information by following strict procedures for handling sensitive records and personal data. Acts as the communication link between patients and dental professionals, ensuring accurate, timely information flow and escalating concerns when needed. Balances customer service, phone support, scheduling, and administrative tasks simultaneously while maintaining a professional, welcoming environment.