Customer Support VACustomer Support VA
Mary
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented and results-driven Virtual Assistant with 4+ years of experience in customer service across travel, food order taking, and Healthcare industries. Proficient in handling a high volume of interaction through voice, chat and email while maintaining accuracy and professionalism. Experienced in managing 2-3 concurrent chat at the same time while achieving 95% customer satisfaction through an NPS monitoring system. Basic working knowledge of Sabre and Amadeus for airline reservations. ...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Customer Support Representative (Food Order Taking)
Get Wonders Corporation
Oct 2022 - Nov 2024
Job Responsibilities:
• Handled 150-200 calls per day while maintaining an average of 95% AHT at the end of the shift. • Processed and verified customer’s order with high accuracy. • Assisted customers with inquiries, complaints and other order related concerns. • Coordinated all customer’s special requests with internal teams to ensure accurate order processing. • Maintained professionalism while handling a high volum...
Customer Sservice Representative (Food Delivery and Travel)
Sykes Asia Inc.,
Jan 2020 - Apr 2022
Job Responsibilities:
• Managed multiple accounts including Hotel reservation, Food Delivery, and Travel both lodging and non-lodging under Expedia. • Handled multi-channel support such as voice, chat and email. • Maintained 95% customer satisfaction through the NPS monitoring system. • Handled chat with 2-3 concurrency at the same time using Zendesk. • Resolved 50-100 open cases in email using the correct canned respo...
Customer Service Associate (Healthcare)
The Results Company
Jul 2019 - Jan 2020
Job Responsibilities:
• Handled 60+ inbound calls related to members HMO coverage and provider changes. • Accommodated members in refilling their over-the-counter (OTC) medicine. • Maintained accuracy, empathy and professionalism while handling sensitive customer information under HIPAA.
Quick Stats
Education
Bachelor's Degree
Pambayang Kolehiyo ng Mauban
2014 - 2018