Virtual assistantVirtual assistant
Mary
ID Verified$500
per month
($3/hour)
Profile Description
Friendly and efficient Customer Service Agent with proven experience in resolving customer issues and ensuring satisfaction. Strong communicator with a problem-solving mindset, committed to delivering excellent support and enhancing the customer experience.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Work Experience
Customer service agent
CCI Kenya
Jun 2019 - Dec 2025
Job Responsibilities:
Resolved an average of 50+ customer inquiries per day, maintaining a high satisfaction rating. Reduced customer complaints by 20% through proactive problem-solving and follow-ups. Recognized as Employee of the Month for consistently exceeding performance targets. Trained and mentored new team members, improving overall team efficiency. Implemented process improvements that cut response times by 30...