Healthcare/Medical Virtual Assistant (MedVA)Healthcare/Medical Virtual Assistant (MedVA)
Mark
$1,000
per month
($6/hour)
Profile Description
I bring over 6 years of experience as a bilingual English/Spanish Healthcare Customer Service Representative and Medical Virtual Assistant, supporting major U.S. insurance providers including Cigna, BCBS, and Aetna. My expertise covers insurance verification, patient documentation management, appointment coordination, and HIPAA‑compliant communication, ensuring accuracy and seamless patient care. I am highly skilled in EMR/EHR systems, maintaining precise medical records and supporting clinical ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
AI & Automation
Customer Success
Data & Analytics
Work Experience
Customer support
Sagillity
Feb 2022 -
Key Achievements:
Successfully supported major U.S. insurance providers including Cigna, BCBS, and Aetna, ensuring accurate insurance verification and seamless patient coverage. Maintained HIPAA‑compliant communication and precise documentation across high‑volume healthcare environments, consistently protecting patient privacy and data integrity. Demonstrated expertise in EMR/EHR systems, improving record accuracy and streamlining workflows for clinical staff and patients. Coordinated patient appointments, vaccine scheduling, and follow‑ups, contributing to efficient clinic operations and high patient satisfaction. Recognized for strong problem‑solving, empathy, and cross‑team collaboration, consistently delivering timely resolutions and building trust with patients and providers. Achieved measurable improvements in workflow efficiency and documentation accuracy, reducing errors and enhancing overall care delivery.