Subject Matter Expert

Marisol

1,350/mo
Baliuag, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and adaptable professional with experience as a Subject Matter Expert (SME) and Loan Processor. Skilled in customer service, problem-solving, data accuracy, process improvement, and effective communication. A fast learner with strong multitasking abilities, a keen eye for detail, and a commitment to delivering quality results while following established procedures and guidelines. Eager to learn new skills, take on new challenges, and contribute to team success.

Top Skills

Customer.io · <1 yearEmail Support · <1 yearHeyGen · <1 yearTicket Management · <1 yearVeo · <1 year

Skills & Expertise

AI & Automation

VeoBeginner
HeyGenBeginner

Customer Success

Ticket ManagementBeginner
ZendeskBeginner
Customer.ioBeginner
Email SupportBeginner

Work Experience

Subject Matter Expert

RYZE Superfoods

May 2023 - Oct 2026

Key Achievements:

Successfully supported team members by providing guidance, clarifications, and process-related assistance to ensure accurate and consistent work. Helped improve team efficiency and turnaround time by reinforcing standard procedures and sharing best practices. Maintained accuracy and quality by ensuring compliance with company policies, guidelines, and established processes. Facilitated team discussions and knowledge sharing to address concerns, improve understanding, and strengthen collaboration. Demonstrated strong problem-solving, communication, and multitasking skills while handling daily responsibilities and supporting team performance. Contributed to continuous improvement by identifying areas for development and helping team members achieve better results.

VeoZendeskHeyGenTicket ManagementEmail SupportCustomer.io

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified