Customer Service and SupportCustomer Service and Support

Key Achievements:

• Handled approximately 50 customer chats per shift, resolving account, service, and order-related concerns through real-time chat support. • Offered customers a phone call for faster and more effective communication when concerns required further clarification or personalized assistance. • Checked delayed shipments, followed up with couriers, and processed customer orders while providing timely support.

Key Achievements:

Assisted customers with billing, account, order, and service concerns, providing accurate solutions and support to help retain customers. • Created escalation tickets and handled cases requiring further assistance. • Processed refunds and customer

Key Achievements:

• Handled approximately 75 customer calls per shift, assisting with billing, account, service, and order-related concerns while providing accurate and efficient support. • Processed phone orders, assisted customers with product selection, and offered relevant upsell opportunities based on customer needs. • Maintained 90% AHT performance and achieved 98% CSAT through effective communication, problem-solving, and timely resolution of customer concerns.