Virtual assistant, Customer ServiceVirtual assistant, Customer Service
Maria
$1,000
per month
($6/hour)
Profile Description
Experienced Customer Service and Virtual Assistant professional with over 10 years of experience across e-commerce, healthcare, financial services, travel, and administrative support. Skilled in handling customer inquiries, resolving complaints, processing refunds and replacements, managing account and payment concerns, and providing accurate information through phone, email, and chat. Experienced in assisting healthcare providers, financial customers, delivery drivers, and travel clients while ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
E-commerce & Marketplace
Specialized Skills
Work Experience
Customer Service Associate
Amazon Operation Services Inc
May 2019 - Mar 2024
Key Achievements:
-Assisting customers inquiry and processing refund/replacement for unreceived packages via phone, email and chat. - Assisting amazon drivers to find customers address and manually clocking in their time if their amazon driver’s app is not working.
Customer Service Advocate
Hinduja Global Solutions
May 2018 - Nov 2018
Key Achievements:
- Assisting providers to check the benefits and eligibility of their patients. - Giving information if their claims were approved or denied.
Customer Service Representative
Iqor
Nov 2016 - Aug 2017
Key Achievements:
- Assisting customers regarding their inquiry and payments to their credit card. - Helping customers to file a case if they have a fraudulent transaction on their card/account - Processing card replacement and closing the account if needed.
Customer Service Representative
Teleperformance
Oct 2015 - Apr 2016
Key Achievements:
- Assisting customers to process refund and cancellation to their booked hotel and airlines - Assisting customers complaint - Providing information to customers regarding their hotel and flight details
Virtual assistant
Upwork
Oct 2013 - Sep 2014
Key Achievements:
- Managing google calendar - Researching and Data Mining - Data Entry