Healthcare Virtual Assistant (Dental Insurance)Healthcare Virtual Assistant (Dental Insurance)
Maria
ID Verified$1,100
per month
($6/hour)
Profile Description
I am a Dental Insurance Virtual Assistant with nearly three years of experience supporting dental providers under the Cigna Dental line. I specialize in eligibility and benefits verification, claims support, EOB review, and accurate documentation using insurance portals and internal systems. I have also served as a Subject Matter Expert and Team Leader, handling escalations, quality reviews, and coaching while maintaining high accuracy and professionalism in a remote work environment.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Team Leader / Subject Matter Expert / Customer Service Agent
Concentrix CVG
Jan 2023 - Jan 2026
Key Achievements:
Supported dental providers under the Cigna Dental line by handling eligibility and benefits verification, claims inquiries, EOB review, and accurate documentation using insurance portals and internal systems. Promoted to Subject Matter Expert and Team Leader, where I handled escalations, conducted quality reviews, coached agents, and ensured compliance with process and accuracy standards.