Margieline

Customer Support, Appointment Setter

Margieline

ID Verified
600/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Philippine-based Customer Support and Sales Specialist with over six years of experience driving revenue and customer satisfaction for US-based Telecom and Web Hosting companies. My skills also include technical support, and high-volume B2C phone-based sales, billing - includes disputes and refund, order- processing and tracking. Most recent work experience in appointment setting and outbound lead generation.

Top Skills

Phone Support · 6 yearsTechnical Support · 5 yearsLive Chat Support · 2 yearsB2C Sales · 1 yearEmail Support · 1 year

Skills & Expertise

Sales & Business Development

B2C SalesIntermediate
Lead GenerationBeginner
Cold CallingBeginner

Customer Success

Phone SupportExpert
Technical SupportExpert
Live Chat SupportIntermediate
Email SupportIntermediate

Work Experience

Appointment Setter

Simple

Jun 2026 - Jul 2026

Key Achievements:

Secured 3-5 approved booked appointments per day with 200+ calls per shift.

Lead GenerationCold Calling

Customer Support Associate, Sales

Network Solutions

Aug 2022 - Apr 2023

Key Achievements:

Generated sales for the team, got top website renewals and services.

Phone SupportB2C Sales

Customer Support, Technical Support, Billing

Convergys-Sprint

Oct 2018 - May 2022

Key Achievements:

Promoted to Subject Matter Expert and was assigned as team lead for training department.

Phone SupportTechnical SupportLive Chat Support

Quick Stats

Age35 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Education

Bachelor's Degree

Universidad de Zamboanga

2009 - 2011