Margaret

VIRTUAL ASSISTANT/CUSTOMER SUCCESS EXECUTIVE.

Margaret

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a reliable and detail-oriented Virtual Assistant and Customer Success professional with a strong passion for helping businesses run smoothly and keeping customers satisfied. I have experience managing emails, scheduling, handling administrative tasks, and providing timely, professional support to clients. I’m known for my clear communication, problem-solving skills, and ability to stay organized in fast-paced, remote environments. I take pride in building positive customer relationships, r...

Top Skills

Calendar Management · <1 yearCalendly · <1 yearCustomer.io · <1 yearData Entry · <1 yearDocument Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
Customer.ioBeginner
LiveChatBeginner

Specialized Skills

OnboardingBeginner
Performance ManagementBeginner
Employee RelationsBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner

Work Experience

Virtual Assistant / Customer Support Specialist

FREELANCE

Jan 2023 - Dec 2024

Key Achievements:

Provided customer support through chat, email, and messaging platforms. Handled inquiries, complaints, and requests with professionalism and empathy. Assisted clients with scheduling, data entry, document preparation, and online research. Managed CRM entries, updated customer information, and tracked support tickets. Delivered accurate and timely responses, ensuring high customer satisfaction

Quick Stats

Age38 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified