VIRTUAL ASSISTANTVIRTUAL ASSISTANT
Margaret
ID Verified$800
per month
($5/hour)
Profile Description
I am a reliable and detail-oriented Virtual Assistant and Customer Success professional with a strong passion for helping businesses run smoothly and keeping customers satisfied. I have experience managing emails, scheduling, handling administrative tasks, and providing timely, professional support to clients. I’m known for my clear communication, problem-solving skills, and ability to stay organized in fast-paced, remote environments. I take pride in building positive customer relationships, r...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Specialized Skills
Virtual Assistance & Admin
Work Experience
Virtual Assistant / Customer Support Specialist
FREELANCE
Jan 2023 - Dec 2024
Job Responsibilities:
Provided customer support through chat, email, and messaging platforms. Handled inquiries, complaints, and requests with professionalism and empathy. Assisted clients with scheduling, data entry, document preparation, and online research. Managed CRM entries, updated customer information, and tracked support tickets. Delivered accurate and timely responses, ensuring high customer satisfaction
Quick Stats
Certifications
Education
Bachelor's Degree
Mount Kenya University
2016 - 2020