IT Support SpecialistIT Support Specialist

Key Achievements:

• Provided end-to-end IT support across 7 dental practices, supporting clinicians, practice managers, administrative staff, and business operations across Microsoft 365, Windows endpoints, identity services, SaaS applications, clinical systems, and practice-management technologies. • Administered and supported Microsoft 365, Entra ID, Active Directory, Exchange Online, SharePoint, OneDrive, Teams, and Intune, troubleshooting user, access, endpoint, authentication, application, and collaboration issues while maintaining secure and reliable day-to-day operations. • Supported dental practice applications and infrastructure, including Cloud 9 PMS, clinical workstations, peripherals, and other practice-critical systems, resolving technical issues while minimizing disruption to patient and clinical operations. • Managed the Joiner-Mover-Leaver lifecycle, RBAC, SSO, MFA, Conditional Access, and privileged access, using PowerShell and Microsoft Graph to automate provisioning and administrative tasks, reducing manual provisioning effort by 70% and eliminating orphaned accounts. • Led and supported technology implementations, migrations, endpoint deployments, and operational projects, coordinating testing, documentation, cutover activities, user readiness, go-live support, and transition into ongoing support while maintaining SOPs and technical documentation. • Configured Microsoft Purview DLP policies and sensitivity labels to protect clinical and financial data acrossM365 workloads, supporting HIPAA and GDPR requirements.

Key Achievements:

• Provided Tier 3 level technical support for a 3,000+ user hybrid Microsoft environment, troubleshooting escalated issues across Active Directory, Entra ID, Microsoft 365, Exchange Online, authentication, endpoint security, and cloud services. • Supported the implementation and administration of Hybrid Identity, synchronizing on-premises Active Directory with Microsoft Entra ID and resolving complex identity, authentication, synchronization, and access-related issues. • Administered Exchange Online, mail flow, transport rules, anti-phishing controls, DKIM, DMARC, and SPF, troubleshooting email delivery, authentication, security, and user mailbox issues. • Deployed and managed Microsoft Intune and Defender for Endpoint, supporting endpoint enrollment, compliance, security policies, application deployment, and remediation across 200+ managed endpoints. • Developed PowerShell and KQL automation using Microsoft Sentinel, Azure Monitor, and Log Analytics to streamline administrative tasks, investigate incidents, and improve troubleshooting and operational visibility.