Customer Support, Technical Support, Chargeback and FraudCustomer Support, Technical Support, Chargeback and Fraud

ID Verified

1,000/mo

Antipolo City, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1,000

per month

($6/hour)

Member since June 2026

Profile Description

Customer Support Specialist with 15+ years of experience in customer service, technical support, lead verification, client retention, and insurance administration. Skilled in handling customer inquiries across phone, chat, and email channels, resolving complex issues, managing chargebacks and cancellations, and building strong customer relationships. Proficient in CRM systems and Google Workspace, with a proven track record of delivering excellent customer experiences while supporting business g...

Top Skills

Phone Support · 10 yearsEmail Support · 5 yearsLive Chat Support · 5 yearsTechnical Support · 5 yearsTicket Management · 5 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Virtual Assistance & Admin

Data EntryAdvanced

Customer Success

Phone SupportExpert

Live Chat SupportExpert

Ticket ManagementExpert

Email SupportExpert

Technical SupportExpert

Social Media SupportBeginner

Work Experience

Support Specialist

airSlate - pdfFiller.com

Jun 2022 - Apr 2026

Key Achievements:

Job Descriptions: Handles calls, chats and tickets(email) Assist with cancelation and refund request Offer retention if applicable Processing alerts/chargeback Software used related to tasks: Google Sheets Google Docs Google Slides CRM Amazon Slack

Data EntryTicket ManagementTechnical SupportLive Chat SupportPhone SupportEmail Support

Quick Stats

Age37 years

English LevelConversational

ID VerificationVerified

Education

Certificate

Lifeline International Health Institute

2009 - 2010