Ma

Insurance Claims & Admin VA| Billing | CSR

Ma

ID Verified
1,100/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

An experienced Virtual Assistant with strong background in insurance claims, billing, customer service, and administrative support. I have worked with insurance companies, law firms, and service-based businesses. I help clients stay organized, save time, and keep operations smooth. What I Can Help With: Insurance Claims Processing Claims Follow-up and Documentation Customer Service (Phone, Email, Chat) Calendar and Appointment Scheduling Billing and Invoicing Accounts Receivable / Collections...

Top Skills

Canva · 8 yearsEmail Management · 8 yearsAML/KYC · 7 yearsDocument Management · 7 yearsCalendly · 5 years

Skills & Expertise

Customer Success

Social Media SupportExpert
Phone SupportAdvanced
ZendeskIntermediate
Email SupportBeginner

Design & Creative

CanvaExpert

Virtual Assistance & Admin

Email ManagementExpert
Document ManagementExpert
CalendlyExpert
TrelloAdvanced
Calendar ManagementAdvanced

Specialized Skills

Paralegal ServicesIntermediate

Finance & Accounting

AML/KYCExpert
Accounts Payable/ReceivableIntermediate

Work Experience

Account Receivable Specialist

ReNew

Mar 2025 - Apr 2026

Key Achievements:

Managed invoicing, payment processing, and collections Monitored overdue accounts and conducted client follow-ups Maintained accurate financial records and resolved billing discrepancies Social Media Management / News Letter Creation

Email SupportPhone SupportSocial Media SupportCanvaAccounts Payable/Receivable

Insurance Claims Specialist

CAL

May 2024 - May 2025

Key Achievements:

Managed full-cycle claims processing, assessed liabilities, and ensured timely settlements. Improved workflow efficiency and client satisfaction.

Email SupportPhone SupportZendesk

Admin Assistant

Quality Repairs & Sucre Realty

Jun 2020 - Jan 2025

Key Achievements:

Scheduled repairs, managed inventory, and supported marketing and administrative operations. Inbound and Outbound Calls Warranty Claims Technician Dispatch

Email SupportPhone SupportSocial Media Support

Insurance Claims Negotiator

Sweet James

Aug 2023 - May 2024

Key Achievements:

Negotiated claim settlements on behalf of clients Evaluated case details and supporting evidence Collaborated with legal teams to facilitate case resolution

Email SupportParalegal ServicesDocument Management

Insurance Claims Specialist

QBE

Jun 2017 - Aug 2023

Key Achievements:

Managed property and motor insurance claims Ensured compliance with documentation and regulatory requirements Delivered customer support and handled client inquiries

Email SupportPhone SupportParalegal Services

Virtual Assistant

Smartsource

Jun 2015 - Jan 2016

Key Achievements:

Conducted research and provided administrative support

Social Media Support

CSR

Eperformax

Apr 2011 - Jan 2015

Key Achievements:

Provided billing and technical support, ensuring prompt issue resolution and strong customer satisfaction. Provide customer support, assist with order management, handle returns, and coordinate with other departments to resolve issues.

Email SupportPhone Support

Quick Stats

Age40 years
English LevelFluent
ID VerificationVerified