E-Commerce, CSR, SchedulerE-Commerce, CSR, Scheduler
Lynden
ID Verified$1,000
per month
($6/hour)
Profile Description
I am a dedicated and adaptable professional with 5 years of BPO experience in customer service, outbound sales, healthcare support, and e-commerce. I have experience handling customer inquiries, resolving concerns, processing orders and refunds, providing product support, tracking shipments, and assisting customers throughout their buying journey. I prefer a professional, collaborative, and growth-oriented work environment where I can use my communication, problem-solving, and customer service ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Work Experience
E-Commerce VA/CSR
UAB Commerce
Feb 2025 - Aug 2026
Key Achievements:
I currently work as a Customer Service Representative at UAB Commerce Core, supporting an international e-commerce business. My role involves ticket management, customer inquiries, order and shipment tracking, returns, refunds, product concerns, and resolving customer issues. I handle multiple cases efficiently while ensuring accurate, professional, and customer-focused support.
Scheduler
Cocoon SDA Care (Australia)
Jun 2023 - Oct 2024
Key Achievements:
I worked as a Scheduler at Cocoon SDA Care, where I was responsible for coordinating and managing staff schedules, matching support workers with client needs, handling schedule changes, and ensuring proper coverage. I also communicated with staff and clients to resolve scheduling concerns and maintain smooth day-to-day operations.