Virtual Assistant, Customer Service, Technical Support, LeadVirtual Assistant, Customer Service, Technical Support, Lead
Lorraine
ID Verified$1,000
per month
($6/hour)
Profile Description
I recently worked as an Inside Sales Representative at Softchoice for one year where I gained valuable experience in client engagement and sales support. I decided to move on to pursue new opportunities for growth and further develop my skills. Before that, I worked as a Technical Chat Support specialist at LEAP Software for six months, providing remote assistance to customers. The role ended due to the client’s decision to consolidate their business, which led to the closure of the account. I...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Work Experience
Inside Sales Representative
Soft Choice
Feb 2025 - Feb 2026
Key Achievements:
Key Responsibilities & Achievements: Generated, researched, and qualified B2B leads through email outreach, digital prospecting, and targeted engagement to build and expand the sales pipeline. Conducted needs assessments and discovery conversations to understand client requirements and identify opportunities for tailored IT solutions. Promoted and recommended software, cloud, and IT infrastructure solutions based on customer business needs and objectives. Managed prospects throughout the sales cycle, from initial outreach and qualification through follow-ups, solution presentation, and closing, while working toward established sales targets. Built and maintained strong client relationships through consistent communication, timely follow-ups, and consultative engagement, contributing to customer satisfaction and repeat business. Collaborated with Account Executives, technical specialists, and internal teams to develop appropriate solutions and ensure a smooth customer experience. Maintained accurate and up-to-date CRM records, documenting prospect information, sales activities, customer interactions, and opportunity progress. Stayed informed about IT industry trends, emerging technologies, and product offerings to effectively communicate solution value and address customer needs. Demonstrated strong communication, prospecting, relationship-building, and sales skills while contributing to overall pipeline development and business growth.
Technical Chat Support
Remote Staff - LEAP Software
Jun 2024 - Dec 2024
Key Achievements:
Provided timely and professional customer support by responding to inquiries and resolving issues through live chat. Developed strong knowledge of LEAP software functionalities to accurately answer user questions and provide effective guidance. Identified, troubleshot, and resolved common technical issues, ensuring a smooth and positive customer experience. Escalated complex or urgent technical concerns to higher-tier support teams and specialists when necessary. Maintained detailed and accurate records of customer interactions, issues, troubleshooting steps, and resolutions for effective tracking and follow-up. Delivered clear and customer-focused communication while handling multiple inquiries efficiently. Strengthened technical support, problem-solving, communication, and customer service skills while contributing to overall service quality and user satisfaction.