Virtual Assistant, Customer Service Specialist, ESL TutorVirtual Assistant, Customer Service Specialist, ESL Tutor
Lorato
ID Verified$1,200
per month
($7/hour)
Profile Description
I wear many hats, and I wear them well. Whether I'm keeping operations running smoothly as a Virtual Assistant, creating exceptional customer experiences, or helping students gain confidence in English, I bring the same level of dedication, organization, and excellence to everything I do. Over the past three years, I've mastered the art of balancing people, processes, and priorities in remote environments. I'm known for my attention to detail, clear communication, adaptability, and ability to so...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Design & Creative
Sales & Business Development
Content & Writing
Specialized Skills
Customer Success
Marketing & Growth
Work Experience
Lead Generation Agent
Dreamport
Oct 2025 - Present
Key Achievements:
● Handled 50+ client calls and lead follow-ups weekly, converting interest into bookings in the Sales & Travel department of a tourism company, boosting monthly sales by 20%. ● Planned travel for 10-15 clients weekly, including flights, accommodation, and itineraries, ensuring smooth trips and 100% on-time delivery. ● Maintained relationships with 20+ returning clients, improving loyalty and generating repeat bookings worth 30% of monthly revenue.
Administration and Appointment Setter
Freelancer
Jan 2023 - Jun 2025
Key Achievements:
● Delivered customer service and client follow-ups, ensuring satisfaction and repeat cooperation. ● Communicated with candidates and clients via email and Slack, improving engagement and reducing drop-offs. ● Guided clients by presenting clear options and solutions, contributing to faster decision-making. ● Oversaw onboarding processes, ensuring smooth transitions and positive client experiences. ● Managed multiple tasks under tight deadlines, demonstrating strong stress resilience and multitasking ability
Communications Intern
SAWEA
Aug 2023 - Mar 2024
Key Achievements:
● Provided support to stakeholders and partners, improving customer and client satisfaction. ● Coordinated events and handled travel logistics, ensuring smooth experiences for participants. ● Strengthened client engagement through clear communication and timely responses. ● Streamlined internal processes, boosting service delivery efficiency by 20%