Customer Experience Account Manager Operation ManagerCustomer Experience Account Manager Operation Manager

Job Responsibilities:

• Managed community engagement across LinkedIn, Facebook, Instagram, Threads, and Reddit, supporting an international pet travel platform. • Identified relevant online communities, audience conversations, and content opportunities to strengthen brand visibility and community growth. • Built relationships with pet travel communities, relevant organizations, brands, and online audiences to encoura... more...

Job Responsibilities:

• Increased account retention and key account growth by 25% across global regions through structured client engagement and proactive support strategies. • Coordinated international operational workflows and distributed delivery teams across Peru, Brazil, the Philippines, Russia, and the USA. • Streamlined client onboarding, converting 35% of initial consultations into long-term enterprise servic... more...

Job Responsibilities:

● Coordinated complex event itineraries and performance logistics for over 20 live concerts, achieving 100% on-time execution across multiple venues. ● Centralised multi-channel vendor communications using remote-first collaboration tools to ensure seamless virtual event coordination across time zones. ● Synchronised calendar schedules, venue arrangements, and technical rider specifications betwee... more...

Job Responsibilities:

● Engineered a multi-channel issue resolution framework that resolved over 1,500 monthly client inquiries while maintaining a 98% customer satisfaction score. ● Facilitated cross-functional problem resolution between technical and operational departments to reduce average ticket handling time by 30%. ● Structured daily task tracking and team deliverables using Trello and G Suite within a hybrid an... more...

Job Responsibilities:

• Provided multi-channel support via live chat, email, and phone, maintaining a warm and professional tone in every interaction. • Resolved issues related to products, services, complaints, and order support. • Analyzed customer feedback and recurring trends to advocate for service enhancements and improved user experience. • Reported recurring issues and supported database updates and process imp... more...