Virtual Assistant, CRM, E-commerceVirtual Assistant, CRM, E-commerce
Lister
ID Verified$600
per month
($3/hour)
Profile Description
Empathetic and solution-oriented Customer Care Specialist with over 5 years of experience resolving complex inquiries in high-volume call center environments. Proven track record of maintaining a 96% Customer Satisfaction (CSAT) score and reducing average handling time by 15% through efficient problem-solving
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Human Resources
Work Experience
Technical Support Representative
UAS Pampanga
Nov 2021 - Jun 2022
Key Achievements:
• Assisting clients with internet connectivity issues and troubleshooting technical disruptions. • Scheduling on-site technician visits to resolve complex client technical issues.
Customer Care
IQOR PH
Mar 2021 - Oct 2021
Key Achievements:
• Addressing and resolving customer concerns efficiently to ensure high satisfaction. • Actively promoting ongoing company campaigns and exclusive offers to maximize sales opportunities. • Verifying and updating all necessary customer information within the account database.
Recruitment and Training Officer/Human Resource
EGML Telecommunication Santa Maria Branch
Jun 2019 - Jan 2020
Key Achievements:
• Managing the end-to-end recruitment and onboarding process by hiring agents according to manpower needs and providing rigorous product training prior to deployment.
Sales Clerk
Mart One Department Store
Nov 2017 - Dec 2017
Key Achievements:
• Selling apparel products and assisting customers with their needs. • Providing knowledgeable recommendations on product features, sizing, and availability to enhance the shopping experience.
Customer Service Representative
MKLSS Call Center Out Bound
Nov 2016 - Aug 2017
Key Achievements:
• Conducting outbound telemarketing for home security and alarm systems. • Assisting customers with concerns regarding their home safety gadgets or alarm systems.