Lina

Customer Service Representative

Lina

ID Verified
515/mo
Davao City, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

am an analytical and detail-oriented professional who thrives in structured, remote-friendly environments that value accuracy, accountability, and collaboration. With a strong background in legal data verification, medical record adjudication, and high-volume customer operations, I prefer roles where I can apply critical thinking, follow clear processes, and contribute to data integrity and client advocacy. I work best with teams that emphasize clear communication, ethical handling of sensitive ...

Skills & Expertise

Data & Analytics

Content & Writing

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
Technical SupportIntermediate
Email SupportIntermediate

Design & Creative

CanvaBeginner
Logo DesignBeginner
CapCutBeginner

Sales & Business Development

Cold CallingIntermediate
SalesforceIntermediate
Zoho CRMBeginner

Work Experience

Customer Service Representative/Legal Data Analyst

OP360

Jul 2025 - Dec 2025

Job Responsibilities:

Detail-oriented Legal Data Analyst with hands-on experience in medical record review, adjudication, and legal data verification in support of personal injury litigation. Highly skilled in analyzing medical documentation, treatment timelines, injury reports, and provider records to ensure accuracy, completeness, and compliance. Experienced in identifying inconsistencies, missing information, and po...

Excel (Advanced)Creative WritingEmail SupportGoogle Sheets (Advanced)Email CopywritingZoho CRMSalesforce

Customer Service Representative

Alorica

May 2024 - May 2025

Job Responsibilities:

At Alorica Davao, I handled high-volume customer, Dasher, and merchant support for the DoorDash platform, resolving account, payment, delivery, and system-related concerns while strictly following compliance and quality standards. I documented cases accurately, coordinated with internal teams, and provided clear, empathetic communication across chat, inbound, and outbound support channels. Through...

Excel (Advanced)Creative WritingPhone SupportEmail SupportAccount ManagementGoogle Sheets (Advanced)Cold CallingLive Chat SupportTechnical SupportSalesforce

Quick Stats

Age23 years
GenderFemale
English LevelFluent
ID VerificationVerified