Customer Service Back OfficerCustomer Service Back Officer

Job Responsibilities:

Identified and resolved 15% more complex customer issues through problem- solving skills, resulting in a 10% decrease in customer complaints. Improved overall customer experience and loyalty. Developed a new training program for customer service representatives, resulting in a 30% increase in first call resolution rate, showcasing innovative thinking and process improvement, ultimately saving... more...

Job Responsibilities:

Led a team of call center representatives to consistently meet call volume targets, achieving a 20% increase in productivity within 3 months through effective motivation and training. Coached customer service representatives, enhancing communication skills and problem-solving abilities, leading to a 20% increase in team performance. Streamlined communication of product information to call o... more...

Job Responsibilities:

Handled inbound and outbound customer calls, providing prompt assistance regarding company products. Build sustainable relationships and engage with customers.Meet personal/team qualitative and quantitative targets. Consistently exceeded monthly sales targets by 20%, resulting in increased revenue and contributing to the overall success of the sales team. Accurately documented all customer... more...

Job Responsibilities:

Promoted Safaricom products in the field, gathered market feedback, registered Safaricom lines, activated M-Pesa services, distributed lines to retail shops, and supported branding initiatives.

Job Responsibilities:

Provided technical support and training to 50+ staff members, resulting in a 20% increase in overall IT literacy and efficiency. Resolved 100+ technical issues per week, maintaining a 95% customer satisfaction rate, leading to improved customer retention and loyalty. Resolved 95% of technical support tickets within SLA, ensuring minimal downtime for end users and maintaining high levels o... more...