Virtual assistant, Customer support agent, call centre agentVirtual assistant, Customer support agent, call centre agent
Leslie
ID Verified$1,200
per month
($7/hour)
Profile Description
I am a motivated and customer-focused professional with upto 3years of practical experience in customer service, client relations, sales, front-desk operations, records management, and data handling. I have experience working directly with clients, responding to enquiries, directing customers, maintaining accurate records, handling company data, and supporting sales activities. I am Currently working as a Call Centre Representative and Sales Agent Representative at Beth Bikes Ltd with additi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Call centre representative and sales agent representative
Beth bikes ltd
Feb 2024 - Present
Key Achievements:
- Respond to customer enquiries and provide accurate information about products and services. - Handle customer concerns and complaints professionally and work towards satisfactory resolutions. - Communicate with customers through Zendesk and other communication channels. - Assist customers in identifying products that meet their needs. - Promote products and services to prospective and existing customers. - Conduct customer follow-ups and support sales activities.
Customer service and desk assistant
Hamiki ltd
Mar 2023 - Jan 2024
Key Achievements:
Assisting clients at the customer service desk. - Responding to customer enquiries and providing relevant information about the company's services - Directing clients to the appropriate departments and services. - Maintaining and organizing customer and company records - Assisting with accurate handling and updating of company data. - Supporting customer service and front-desk operations by use of Salesforce service cloud - Maintaining confidentiality and accuracy when handling company and customer information. - Helping create a professional and welcoming experience for customers.