Virtual AssistantVirtual Assistant
Leonila
$1,000
per month
($6/hour)
Profile Description
Experienced Customer Support Specialist with 10 years of experience spanning technical support, billing resolution, and software troubleshooting. Recognized for adaptability in multicultural settings and a strong ability to translate complex technical issues into clear, actionable solutions for customers.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Design & Creative
Sales & Business Development
Marketing & Growth
Data & Analytics
Work Experience
Technical and Sales Representative
Foundever Philippines
Oct 2025 - Jun 2026
Key Achievements:
Diagnosed and resolved complex QuickBooks Online technical issues, including data sync errors, bank feed disruptions, and account configuration anomalies. Guided small-to-medium business (SMB) owners through software navigation, payroll setups, and third-party application integrations. Identified customer business needs during support interactions to pitch and upsell advanced QuickBooks tiers, payroll services, and merchant processing solutions.
Customer Service Representative
Movate Philippines INC.
Apr 2025 - Sep 2025
Key Achievements:
Resolved escalated customer issues while promoting rewards and retaining subscription accounts.
Technical and Sales Representative
Sutherland Global Services
Feb 2022 - Mar 2025
Key Achievements:
Resolved critical email issues, secured compromised accounts, managed password resets, and provided technical support for Microsoft products.
Technical and Sales Representative
Telus International Philippines
Feb 2019 - Feb 2022
Key Achievements:
Resolved customer email login and password issues while recommending and selling security software solutions.
Customer Service Representative
Concentrix
Nov 2016 - Dec 2018
Key Achievements:
Resolved diverse customer billing inquiries, statements, and payment issues over a two-year period.
Customer Service Representative
Everise
Aug 2016 - Oct 2016
Key Achievements:
Resolved diverse customer inquiries regarding billing statements, balances, and payment history.