Virtual Assistant Technical Support SpecialistVirtual Assistant Technical Support Specialist
Ellien
$700
per month
($4/hour)
Profile Description
Experienced customer service and technical support specialist with over 8 years of expertise in resolving complex technical issues, delivering exceptional client experiences, and optimizing system performance. Skilled in CRM tools, troubleshooting, end-user training, and system monitoring. Proven ability to build strong client relationships, enhance satisfaction, and streamline operations in fast-paced environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Work Experience
Outreach coordinator and Executive Assistant
VAFlix
Jan 2024 - Jun 2025
Job Responsibilities:
• Provide case management/information and referral services • Monitored shifts, especially in clocking in and out of caregivers. • Answer calls from clients and caregivers using the VoIP system • Maintained and updated client and caregiver data and contact information in CRM • Organize and prepare for meetings, including gathering documents and attending to the logistics of meetings. • Serve as...
Software Support Specialist
AHSAY OPERATION CENTRE LIMITED - PHILIPPINE REPRESENTATIVE
Apr 2021 - Feb 2023
Job Responsibilities:
• Provided accurate and detailed diagnostic and troubleshooting information over the phone and via web chat. • Engage in team meetings and proactively give ideas on relevant issues. • Manage, educate, and provide end-user computer-related technical support remotely and through visual instructions. • Provided 24 x 7 (Including Public Holiday) Frontline Support to Global Customers • Communicated e...
Software Technical Support
Kaiser Dela Cruz Consulting Inc.
Oct 2016 - Mar 2021
Job Responsibilities:
• Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings.+ • Supported HRIS system and implemented and conducted hands-on training to end users. • Managed quality assurance program including on-site evaluations, internal audits, and customer surveys. • Taking ownership of technical issues, and working with the Developm...