Virtual AssistantVirtual Assistant
Leilanie
$500
per month
($3/hour)
Profile Description
Highly motivated and detail-oriented individual with nearly 2 years of experience in the BPO industry as a Customer Service Representative, Technical, Sales, Chat and Billing Specialist. I am skilled in both verbal and written English, workflow optimization, CRM tools, I excel at delivering seamless customer experience and ensuring operational efficiency. I am known for empathy, adaptability, initiative and and I am also a team player. I thrive in fast-paced environment and take ownership of tas...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
E-commerce & Marketplace
Sales & Business Development
Work Experience
Chat Support Specialist
iQor
Sep 2024 - Feb 2025
Job Responsibilities:
-Assisted customers via live chat with retail-related concerns including orders, refunds, and returns for Walmart. -Handled multiple chats simultaneously while maintaining accuracy and empathy. -Retained customers by resolving complaints quickly and offering alternative solutions. -Collaborated with internal teams to escalate and resolve complex issues. -Ensured all customer interactions align...
Customer Service Representative
VXI Global Solutions
Apr 2023 - May 2024
Job Responsibilities:
-Handled customer inquiries related to billing, technical issues, and account services. -Promoted sales and upsell opportunities to meet monthly targets. -Delivered effective de-escalation strategies to resolve customer complaints. -Maintained high levels of customer satisfaction and compliance with company policies. -Navigated CRM tools efficiently for logging and resolving tickets