Virtual Assistant and Customer SupportVirtual Assistant and Customer Support
Leah
ID Verified$700
per month
($4/hour)
Profile Description
Experienced Virtual Assistant and Customer Support Specialist with a background in technical support, live chat, payment processing, and administrative assistance. Skilled in handling customer inquiries, troubleshooting issues, processing payments, managing schedules, and maintaining accurate records. Strong communication, multitasking, and problem-solving abilities with proven experience delivering quality support in fast-paced environments. Knowledgeable in chat, email, and phone support, CRM ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Work Experience
Customer Support VA
Tracki Inc
Dec 2025 - Jun 2026
Key Achievements:
Handled customer calls on tracking devices, troubleshooting and resolving issues Managed inquiries, complaints, and service requests efficiently Coordinated with teams to resolve tracking and service concerns Maintained accurate records through data entry
Back Office VA | AI Assistant
Sophi Inc
Dec 2024 - Jul 2025
Key Achievements:
Assisted clients when AI systems could not provide required information Managed schedules, calendar reminders, and event coordination Ensured smooth communication between clients and support systems
Payment Specialist , Live chat Support | E-games
International Sabong
Jul 2022 - Oct 2023
Key Achievements:
Verified deposit slips and checked account eligibility for withdrawals Processed payment requests accurately while following security procedures Provided customer support through live chat and resolved inquiries efficiently Managed multiple chat sessions while maintaining excellent customer service Assisted customers with deposits, withdrawals, and payment-related concerns Maintained accurate records and ensured customer information confidentiality
CSR Tech Support
Infocom Technologies
May 2019 - Jul 2022
Key Achievements:
Provided technical and billing support for PLDT and SMART services Troubleshot and resolved connectivity and service issues Managed inquiries, complaints, and escalations professionally Ensured timely resolution and customer satisfaction Handled irate customers calmly and effectively