Virtual Assistant, Customer service, Social media ManagerVirtual Assistant, Customer service, Social media Manager
Larrein
$800
per month
($5/hour)
Profile Description
I am a versatile Virtual Assistant with 3 years of experience in Customer Service, Chat Support, Social Media Management, and Facebook Ads Management. I help businesses manage customer interactions, maintain a strong online presence, and support sales growth through effective communication and marketing strategies. I have hands-on experience assisting customers with product inquiries, guiding them through the ordering process, following up on incomplete order details, offering upsells, and maki...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Content & Writing
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Social Media Manager
Ekko Agency
Jan 2026 - Oct 2026
Key Achievements:
Managed social media accounts across Instagram, Facebook, X (Twitter), and Threads for multiple clients. Responsibilities included account creation, profile setup, account warming, content posting, and regular account monitoring to maintain account health and consistent activity. Helped ensure content reached the intended target audience while following platform guidelines. Monitored account status, maintained posting consistency, and supported clients in building their online presence and improving audience engagement. Also assisted with social media marketing activities to help strengthen brand visibility and support business growth.
Customer Service Representatives
Primcare Marketing Corporation
May 2024 - Jul 2026
Key Achievements:
Handled customer inquiries and provided product assistance to support successful order completion. Followed up with customers to collect missing order details, offered upsells, and contacted previous customers to encourage repeat purchases. Managed order processing and provided customer support through phone and social media channels. Also assisted with Facebook and Instagram advertising by monitoring cost per message, audience engagement, and campaign performance to help generate customer inquiries and drive sales. Supported social media activities and helped maintain effective customer communication throughout the buying process.