Virtual AssistantVirtual Assistant
Lalaine
ID Verified$500
per month
($3/hour)
Profile Description
Experienced customer service professional skilled in healthcare and back-office support, with blended experience.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Patient Care Coordinator
Transcom Worldwide Inc.
Oct 2024 - Nov 2025
Job Responsibilities:
During my healthcare support experience, I consistently provided compassionate and efficient assistance to patients while ensuring compliance with HIPAA regulations and organizational policies. I successfully managed appointment scheduling and rescheduling, insurance verification, patient registration, referral coordination, and medical record updates with a high level of accuracy. I also assisted...
CSR Tier 2
Transcom
Mar 2021 - Oct 2024
Job Responsibilities:
One of my key achievements in email support was consistently delivering timely, accurate, and customer-focused assistance while managing a high volume of inquiries. I effectively resolved complex customer concerns through clear written communication, collaborated with internal teams to ensure prompt issue resolution, and maintained compliance with company policies and confidentiality standards. By...