E-Commerce Virtual Assistant | Customer ServiceE-Commerce Virtual Assistant | Customer Service
Krisnalyn
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer Support Specialist and E-Commerce Virtual Assistant with 4+ years of experience in eCommerce and SaaS environments. Skilled in delivering multichannel support (phone, chat, and email), resolving billing and technical issues, and managing Shopify stores. Proficient in CRM tools such as Gorgias and Intercom, with a strong track record of improving customer satisfaction, streamlining support processes, and driving sales through effective communication and problem-solving.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Customer Support Associate
Conde Nast
Oct 2025 - Present
Job Responsibilities:
Achieved high customer satisfaction scores by efficiently resolving subscription, billing, and delivery concerns via phone and email. Reduced churn by effectively handling renewals and cancellations, retaining customers through clear communication and solutions. Strengthened customer retention by proactively identifying issues and offering timely, accurate solutions.
Customer Support Associate
Zendrop
Oct 2024 - Jun 2025
Job Responsibilities:
Delivered fast, high-quality live chat and email support, consistently improving customer satisfaction and response time. Reduced support escalations by providing clear, step-by-step solutions for technical and integration concerns. Improved order fulfillment experience by proactively assisting with supplier coordination and status updates.
Shopify Virtual Assistant
HST Limited
Feb 2021 - Feb 2024
Job Responsibilities:
Consistently delivered timely and professional support via live chat and email, contributing to high customer satisfaction and retention. Maintained accurate and optimized product listings, ensuring up-to-date information and reducing fulfillment errors. Streamlined supplier coordination through DSers, improving data accuracy and operational efficiency.