Virtual AssistantVirtual Assistant
Orven
ID Verified$700
per month
($4/hour)
Profile Description
Versatile customer service and administrative professional with 5+ years of experience across law, healthcare, finance, retail, and education. Skilled in consultative selling, upselling, client relationship management, and multi-channel communication (chat, email, call). Known for empathetic problem-solving, conflict resolution, and organizational support that consistently drive client satisfaction and revenue growth. Backed by a Mechanical Engineering degree and certifications in Civil Service ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
AI & Automation
Sales & Business Development
Marketing & Growth
Finance & Accounting
Design & Creative
Content & Writing
Work Experience
Attorny Assistant
Malman Law Firm
Oct 2025 - Nov 2025
Key Achievements:
Freelance Virtual assistant for a lawfirm
Chat Support Representative
Concentrix Bacolod
Nov 2024 - Jul 2025
Key Achievements:
Assisted passengers with bookings and changes while upselling seat upgrades, baggage, and add-on services that boosted revenue.
Care Specialist
PayRun OPC / Premium Care USA
Nov 2023 - Sep 2024
Key Achievements:
Delivered after-hours support for a home healthcare account, resolving urgent needs with effective problem-solving and empathetic communication to maintain strong client relationships
Back-Office Email Support
Ubiquity Bacolod
Jun 2021 - Dec 2021
Key Achievements:
Provided email-based financial support, clearly explaining credit solutions and account options to help clients make informed decisions and improve financial outcomes.
Customer Service Representative
Transcom Bacolod
Sep 2020 - Apr 2021
Key Achievements:
Provided personalized activewear and footwear recommendations, promoting new collections and add-ons to boost sales and strengthen brand loyalty
ESL Online Teacher
51Talk Philippines
Jul 2019 - Mar 2020
Key Achievements:
Taught online English to international students, tailoring lessons to individual needs and strengthening clarity, persuasion, and relationship-building skills