Virtual Assistant / Team Leader / Technical SupportVirtual Assistant / Team Leader / Technical Support
Ken
$2,600
per month
($15/hour)
Profile Description
Operations and Administrative Professional with 10+ years of experience in customer support, business operations, team leadership, and client coordination. Proven ability to manage day-to-day operations, resolve escalations, maintain accurate documentation, coordinate across teams, and support business objectives. Experienced in leading teams, improving processes, and handling client relationships with professionalism and attention to detail. Recently completed Executive Assistant training with ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Specialist- Technical Support
IQOR RMS COLLECT
Jul 2022 - Jun 2026
Key Achievements:
-awarded as Top 1 in sales -assisted team mates by doing floor support -technical support for telco company providing assistance with service, software, hardware -provide basic billing assistance and dispute -upselling service, package, and deals
Team Leader / Subject Matter Expert / Agent
VXI Global holdings inc B.V
Jul 2017 - Jun 2022
Key Achievements:
-Awarded my team as Rank 1-10 Quarterly -Awarded top sales for the team -handle Team of 20 experts managing Calls and Team's KPI -provide weekly coach and feedback -communicate with other teams like Q.A , Work-force, Management
Customer Service
Concetrix
Jul 2015 - Jun 2017
Key Achievements:
-provide customer assistance regarding basic billing. -provide basic troubleshooting for phones -Upselling promotions and devices
Quick Stats
Education
Associate's Degree
Dela Salle Araneta University
2010 - 2012