Kellen

Virtual Assistant, customer support, data entry

Kellen

ID Verified
1,300/mo
nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a highly organized and dependable Virtual Assistant with experience supporting businesses through administrative assistance, calendar and email management, CRM management, travel coordination, online research, data entry, document preparation, and customer support. I am skilled in Google Workspace, Microsoft Office, and digital collaboration tools, allowing me to manage daily operations efficiently while maintaining accuracy and attention to detail. I am also experienced in handling repetit...

Skills & Expertise

Sales & Business Development

Data & Analytics

Customer Success

Content & Writing

Work Experience

Virtual Assistant

Wellness & SpaL'Escale Resort

Apr 2025 - Present

Job Responsibilities:

• Managed executive calendars, therapist schedules, bookings, cancellations, and appointment coordination. • Delivered outstanding customer support through email, phone, and online messaging platforms. • Maintained CRM records, client treatment history, and confidential business information with a high level of accuracy. • Coordinated appointment confirmations, reminders, rescheduling, and clie...

Calendar ManagementExecutive Assistant ServicesEmail ManagementMeeting CoordinationResearch & Information GatheringTravel PlanningData EntryCalendlyDocument ManagementTrello

ADMINISTRATIVE/CYBER ASSISTANT

SELF EMPLOYMENT

Apr 2012 - Present

Job Responsibilities:

• Manage daily business operations, scheduling, customer service, and financial records. • Prepare business documents, reports, presentations, and official correspondence using Microsoft Office. • Assist clients with online applications, government services, registrations, and digital documentation. • Maintain confidential client information while ensuring data accuracy. • Manage customer paym...

Calendar ManagementExecutive Assistant ServicesPersonal Assistant ServicesEmail ManagementMeeting CoordinationResearch & Information GatheringTravel PlanningData EntryCalendlyDocument Management

POLLING CLERK

ELECTORAL COMMISSION OF KENYA

Nov 2007 - Dec 2007

Job Responsibilities:

• Verified voter identity and eligibility before issuing ballot papers in accordance with Electoral Commission regulations. • Issued the correct ballot papers while maintaining accountability and accuracy throughout the voting process. • Assisted in setting up and preparing the polling station before the commencement of voting. • Maintained accurate voter registers, polling records, and officia...

Personal Assistant ServicesExecutive Assistant ServicesResearch & Information GatheringData EntryDocument ManagementCalendar Management

Quick Stats

Age49 years
GenderFemale
English LevelConversational
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
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Education

Certificate

SUPERIOR COMMERCIAL COLLEGE

2007 - 2009

High-school

ENDARASHA SCHOOL

1992 - 1995