Customer Service Representative/Medical Virtual Assistant

Kecylene

1,000/mo
Cebu City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Detail-oriented Medical Biller and Virtual Assistant with 3+ years of experience supporting U.S.-based mental health providers. Skilled in claims processing, denial resolution, insurance verification, and accounts receivable. Known for improving billing efficiency, ensuring timely reimbursements, and providing reliable administrative support in fast-paced remote environments.

Top Skills

Amazon FBA · <1 yearData Entry · <1 yearEmail Management · <1 yearEmail Support · <1 yearInventory Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner

E-commerce & Marketplace

Amazon FBABeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
Order FulfillmentBeginner
Inventory ManagementBeginner

Virtual Assistance & Admin

Data EntryBeginner
Email ManagementBeginner
Personal Assistant ServicesBeginner
Monday.comBeginner

Work Experience

Medical Virtual Assistant

Savvy VA

Jan 2025 - Feb 2026

Key Achievements:

Managed full-cycle medical billing for mental health providers, including claim submission, follow-ups, and appeals. Ensured accurate session billing by reviewing schedules and coordinating with providers. Processed private-pay billing and improved collection of outstanding balances. Conducted insurance follow-ups to resolve denied and rejected claims. Maintained accounts receivable and performed regular reconciliation. Implemented payment reminder strategies to improve collection rates.

Live Chat SupportEmail ManagementPhone SupportPersonal Assistant ServicesEmail SupportData Entry

Client Coordinator

Fox and Jane Salon

May 2023 - Jan 2025

Key Achievements:

Help clients with service, pricing, FAQ's and general inquiries.

Live Chat SupportEmail ManagementPhone SupportPersonal Assistant ServicesEmail SupportData EntryMonday.com

Customer Service Representative

Sykes

Feb 2022 - Aug 2022

Key Achievements:

Help customer of Verizon Wireless service, plan, devices and features, including FAQS, step-by-step instructions, videos and device simulators.

Live Chat SupportPhone SupportEmail SupportEmail Management

Seller Support Associate Email Amazon FBA

Teleperformance

Jun 2019 - Jan 2022

Key Achievements:

As Seller Support, I am providing assistance and support to the Sellers who needs assistance regarding their specific concerns.

Live Chat SupportAmazon FBAOrder FulfillmentEmail ManagementPhone SupportProduct Listing OptimizationInventory ManagementEmail SupportOrder Processing

Customer Service Representative

Qualfon

Oct 2018 - May 2019

Key Achievements:

Connect with customers for help with any billing, technical or customer support enquiries.

Live Chat SupportPhone SupportEmail Support

Quick Stats

Age34 years
English LevelFluent
ID VerificationNot verified
Portfolio
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