Virtual AssistantVirtual Assistant
Katrina
$800
per month
($5/hour)
Profile Description
Customer support professional with experience since 2021 and over a year of e-commerce support experience. Skilled in email communication, troubleshooting customer concerns, documenting issues, and using support platforms such as Shopify and Re, with exposure to Zendesk. Quick to learn new software and committed to providing clear, patient, and effective customer support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Virtual Assistance & Admin
Work Experience
Email Representative
IVV Webshop
Jun 2025 - Aug 2026
Key Achievements:
Managed 50+ customer emails daily for an e-commerce dropshipping store, handling order inquiries, tracking updates, cancellations, refunds, returns, and other customer concerns through Shopify. Coordinated with suppliers regarding damaged, missing, incorrect, or delayed orders and arranged appropriate resolutions. Maintained accurate order records, prioritized customer concerns, and provided clear, professional responses to ensure a positive customer experience.
Cruise Representative
Royal Caribbean Group
Oct 2024 - Apr 2025
Customer Service Representative
TTEC
Jul 2023 - Sep 2024
Customer Service Representative
Amazon
May 2022 - Jan 2023
Customer Service Representative
Teleperformance
Oct 2021 - Feb 2022
Quick Stats
Certifications
Education
Bachelor's Degree
Pamantasan ng Lungsod ng Maynila
2018 - 2022