Customer Service, Data Entry, Virtual Assistance and AdminCustomer Service, Data Entry, Virtual Assistance and Admin
Katherine
$600
per month
($3/hour)
Profile Description
Resourceful support professional with a strong background in customer service, ticket resolution, and multi-channel communication. Proficient in Google Workspace, data entry, and time management. Dedicated to streamlining daily operations and delivering high-quality admin support.
Top Skills
Skills & Expertise
Skill Levels Explained:
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Virtual Assistance & Admin
Customer Success
Work Experience
Customer Service
qualfon
Jul 2023 - Jun 2026
Key Achievements:
*Handled a high volume of inbound and outbound customer calls while maintaining quality assurance and productivity targets. *Achieved first-call resolution by analyzing customer concerns and delivering effective solutions, reducing repeat contacts. * Exceeded customer satisfaction goals through efficient problem-solving and personalized service. * Utilized CRM and ticketing systems to track, document, and resolve customer cases accurately. * Demonstrated strong de-escalation techniques to resolve challenging customer situations while preserving positive customer relationships * Improved customer retention by resolving complex account issues, de-escalating unhappy customers, and offering tailored solutions to prevent cancellation. * Handled refund inquiries with care and empathy while strictly adhering to company policies and guidelines