Virtual AssistantVirtual Assistant
Karmela
$1,000
per month
($6/hour)
Profile Description
I’m a customer service professional with experience handling high call volumes and resolving credit card inquiries and charge disputes quickly and accurately. I’ve supported customers with billing, payments, and documentation while maintaining strong relationships and customer satisfaction. I’m skilled at active problem-solving, critical thinking, and adapting to different customer needs and pacing. As a former ESL teacher, I’m also experienced in clear communication, tailored support, and deliv...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Finance & Accounting
Specialized Skills
Customer Success
Work Experience
Customer Service Associate
Synchrony Global Services
Sep 2025 - May 2026
Key Achievements:
Assisted customers with credit card inquiries and facilitated charge disputes, ensuring timely resolutions. Processed billing information and payments, enhancing overall customer satisfactio
Home-based Online ESL Teacher
Hello Buddy
Sep 2023 - Mar 2025
Key Achievements:
Customized lessons for diverse learning styles and pacing, assessed student progress, provided culturally sensitive support and technical assistance, while managing a daily workload of 6 students.
Customer Service Associate
Teletech
Oct 2021 - Mar 2023
Key Achievements:
Promoted and sold products/services by analyzing customer needs and profitability while building strong client relationships, managing approximately 40 inbound calls daily.
Customer Service Associate
Teleperformance
Nov 2020 - Oct 2021
Key Achievements:
Resolved customer inquiries and complaints, accurately documented interactions, and retained customers through budget-friendly options while managing 40 daily inbound calls.
Office-based ESL Teacher
Voim English Corporation
Mar 2020 - Nov 2020
Key Achievements:
Conducted online English sessions for Korean students using company-provided materials, delivered personalized post-session feedback to track progress, and managed 12 students daily.
Customer Service Associate
Amazon Operation Services Phillipines Inc.
Oct 2019 - Feb 2020
Key Achievements:
Resolved customer inquiries and complaints, maintained accurate records, and collaborated on complex issues while demonstrating strong commu