IT Helpdesk TechnicianIT Helpdesk Technician
Karl
ID Verified$1,000
per month
($6/hour)
Profile Description
As an experienced IT help desk support, I am good at providing end-to-end support to clients and customers. I excel in troubleshooting hardware, software, network, and printer issues. I am adept at using ticketing systems such as ServiceNow and Zendesk, remote tools such as Bomgar and ConnectWise, VOIP systems such as RingCentral and Masergy. I also have experience in using Active Directory, Microsoft 365 Admin, Exchange, SharePoint, and OneDrive.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Work Experience
Customer Service Representative
LTVplus
Nov 2025 - Jan 2026
Job Responsibilities:
Supported US e-commerce customers with order changes, refunds, replacements, and address updates using Shopify and ShipStation.
IT Service Desk Technician
Staffvirtual
Sep 2022 - Sep 2025
Job Responsibilities:
Delivered first-level technical support across phone, email, and chat, resolving hardware, software, and mobile device issues while escalating complex cases as needed. Managed tickets and device records, performed installations and configurations, and used remote tools for efficient troubleshooting. Ensured compliance with IT policies, maintained data security, and kept up-to-date with emerging te...
Service Desk Analyst
DXC Technology
Aug 2018 - Aug 2022
Job Responsibilities:
Managed and documented service tickets, addressed user concerns, and provided step-by-step troubleshooting support. Collaborated with internal teams to resolve issues efficiently and analyzed incidents to determine the most effective remediation methods.
Customer Service Representative
Concentrix
Sep 2017 - Jan 2018
Job Responsibilities:
Provided customer support via chat, documenting all interactions in Salesforce. Managed orders through the OMS, including updates, voucher creation, and special requests. Assisted with appointments, shipping arrangements, and merchandise pick-ups while delivering personalized guidance based on customer needs.
Complaints Manager
Teleperformance
Feb 2017 - Aug 2017
Job Responsibilities:
Handled a large volume of technical, billing, and other issues/complaints from consumers. Provided support in accordance with the provided company policies and/or standard procedure using companyprovided resources. Ensured that all resolutions were fair and reasonable for consumers while also protecting the company from undue loss or compromise, whether monetary or otherwise.