CSR | Email, Chat & Voice Support Specialist | B2CCSR | Email, Chat & Voice Support Specialist | B2C
July
ID Verified$800
per month
($5/hour)
Profile Description
Experienced Customer Service Representative with 8 years in the BPO industry, specializing in email, chat, and phone support. Skilled in resolving customer issues quickly and professionally while maintaining high satisfaction ratings. Strong multitasking, communication, and problem-solving skills make me a reliable and dedicated team member ready to deliver exceptional service.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
CSR
Alorica
Jun 2020 - Jun 2022
Key Achievements:
Consistently achieved 95%+ customer satisfaction scores across all support channels. Handled up to 100+ daily customer interactions via email, chat, and phone with accuracy and empathy. Recognized as a “Top Performer” for exceeding quality and productivity targets for multiple quarters. Assisted in reducing average response time by improving ticket management and workflow efficiency. Trained and supported new team members to maintain service quality standards.