Customer service Representative, Virtual Assistant

Juliet

750/mo
Nairobi , Kenya
Looking for Full-time
9 hours/day
Availability: US / EU timezone

Profile Description

I am a reliable and detail-oriented Virtual Assistant and Customer Support professional with experience handling customer inquiries, data entry, online research, and administrative support. I have worked with CRM tools such as Zendesk and HubSpot and I am comfortable using Google Workspace, Microsoft Office, and task management tools like Asana. I am highly organized, a fast learner, and able to follow instructions accurately. I communicate clearly, manage time well, and take pride in delivering...

Skills & Expertise

Content & Writing

Email CopywritingIntermediate
CopywritingBeginner

Customer Success

ZendeskAdvanced
Email SupportIntermediate
Phone SupportIntermediate
Ticket ManagementIntermediate
FreshdeskIntermediate
Customer.ioIntermediate
Technical SupportIntermediate
LiveChatBeginner

Data & Analytics

Design & Creative

CanvaIntermediate

Work Experience

Customer service

State Department for Public Works

Jan 2023 - Jul 2024

Quick Stats

Age31 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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