Data AnalystData Analyst

Key Achievements:

* Provide IT support and configure VoIP phones, SIP accounts, and related telecommunications systems. * Support solution design, proof-of-concept (POC) development, technical research, and documentation for technology projects. * Coordinate suppliers, procurement, project timelines, equipment delivery, and installation activities. * Prepare technical proposals, tender documents, BoQs, reports, and client presentations. * Research emerging technologies and identify solutions that support client requirements and business development. * Assist with requirements gathering, vendor research, pricing, and development of technical solutions.

Key Achievements:

Contributing to brand loyalty by resolving 160+ daily customer inquiries with a 95% satisfaction rate. • Managing 1,000+ monthly CRM records, ensuring compliance with ISO/IEC 20001 standards. • Upselling products and increasing customer engagement through targeted recommendations.

Key Achievements:

Worked with the Senior Data Analyst to create and manage 15+ Power BI dashboards using DAX formulas to identify top-selling products and boost sales strategy precision. • Automated daily sales reports with Excel VLOOKUP/PivotTables, which reduced all manual efforts. • Delivered quarterly reports for 8 major clients, enabling data-driven decisions that improved ROI. • Mined and cleaned data from various sources to ensure clarity and usability. • Managed 2 Power BI workspaces to organize and share reports with the team.

Key Achievements:

Designed 2 SHE surveys and built 15+ dashboards using Power BI/Python to track program KPIs. • Promoted digital literacy by training 100+ youth in Web Development, Scratch, and UX/UI • Collected data from over 20 teachers during a workshop to support training outcomes.