Customer Service Representative

Julian

700/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Adaptable and highly efficient professional with 10+ years of BPO experience spanning customer service, content moderation, training facilitation, and operational support. Experienced in handling customer concerns, managing complex processes, facilitating employee training, documenting procedures, and supporting day-to-day business operations. Bringing these skills to remote administrative, operations, customer support, and virtual assistance roles, with strong capabilities in communication, org...

Top Skills

Live Chat Support · 8 yearsPhone Support · 8 yearsCanva · 3 yearsCoaching & Mentoring · 3 yearsCorporate Training · 3 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementAdvanced
ZendeskAdvanced
LiveChatAdvanced
Social Media SupportBeginner
Technical SupportBeginner
CrispBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaAdvanced

Specialized Skills

Corporate TrainingAdvanced
Curriculum DevelopmentAdvanced
Coaching & MentoringAdvanced
OnboardingIntermediate
Technical TrainingBeginner

Virtual Assistance & Admin

JiraBeginner

Quick Stats

Age30 years
English LevelConversational
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Polytechnic University of the Philippines

2013 - 2016