CSR, tech and billing specialist, travel expert and logistic

Jules

ID Verified
750/mo
Bacolod City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

BPO professional with 12 years of experience in customer service, technical support, and travel account management. Skilled in handling customer concerns, resolving issues efficiently, providing excellent customer experiences, and maintaining strong client relationships. Adaptable and experienced in fast-paced environments, with strong communication, problem-solving, multitasking, and customer service skills. A fast learner with a strong work ethic and commitment to achieving performance goals a...

Top Skills

Phone Support · 10 yearsTechnical Support · 5 yearsEmail Support · 3 yearsGDPR Compliance · 3 yearsLegal Research · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Technical SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
Ticket ManagementAdvanced
Lead ManagementIntermediate

Specialized Skills

GDPR ComplianceAdvanced
Legal ResearchAdvanced

Work Experience

Logistics, Retail and Travel Expert

Concentrix

Jun 2020 - Jul 2026

Key Achievements:

Escalation Operation Back office team (Handling escalated emails) Collection Department

Technical and Billing Specialist, Tier 2 Support group (Expedia)(Travel Account)

Teleperformance

Jun 2015 - Jun 2020

Quick Stats

Age40 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

University of St. La Salle

2006 - 2012