Joyce

Remote Appointment Setter

Joyce

ID Verified
100/mo
Mombasa, Kenya
Looking for Full-time
10 hours/day
Availability: US timezone

Profile Description

Interested in remote Virtual Assistant, Appointment Setter, Customer Support, and Operations roles. • Comfortable working in a structured, target-driven environment with clear goals and deadlines. • Prefer roles involving client communication, scheduling, administrative support, data management, and process coordination. • Experienced working independently, managing priorities, and maintaining productivity in remote and hybrid environments. • Open to full-time, part-time, and flexible remote opp...

Top Skills

Email Management · 4 yearsData Entry · 3 yearsMeeting Coordination · 3 yearsPhone Support · 3 yearsCalendar Management · 2 years

Skills & Expertise

Virtual Assistance & Admin

Email ManagementAdvanced
Data EntryAdvanced
Meeting CoordinationAdvanced
Calendar ManagementIntermediate
CalendlyIntermediate
Document ManagementIntermediate
Research & Information GatheringBeginner
AsanaBeginner
TrelloBeginner
AirtableBeginner

Customer Success

Phone SupportAdvanced
Social Media SupportIntermediate
Email SupportIntermediate
Technical SupportIntermediate
Ticket ManagementBeginner
ZendeskBeginner

Work Experience

Research Assistant

Define Africa Consultancy

Mar 2026 - Apr 2026

Key Achievements:

• Conducted client and household engagements through structured interviews and digital data collection. • Coordinated respondent communication, scheduling, and follow-up activities. • Maintained accurate records and ensured completeness of collected information. • Verified data quality and prepared documentation for reporting purposes. • Managed digital tools and maintained organized project information.

Data EntryMeeting CoordinationDocument ManagementEmail ManagementAsanaCalendlyCalendar ManagementResearch & Information Gathering

Economic Strengthening Assistant

Ananda Marga Universal Relief Team (AMURT)

Dec 2022 - Nov 2025

Key Achievements:

• Managed participant databases and maintained accurate customer/beneficiary records. • Communicated with stakeholders and supported client engagement activities. • Verified information, updated records, and maintained documentation accuracy. • Coordinated follow-ups and supported smooth workflow between teams. • Prepared reports and maintained operational records. • Supported administrative processes and project coordination.

Meeting CoordinationData EntryEmail ManagementDocument ManagementResearch & Information GatheringCalendar Management

Data Assistant

Ananda Marga Universal Relief Team (AMURT)

Jun 2022 - Nov 2022

Key Achievements:

• Entered and maintained accurate records in digital systems. • Reviewed information for accuracy, completeness, and consistency. • Updated databases and supported reporting processes. • Managed documentation and administrative tasks remotely.

Data EntryEmail ManagementResearch & Information GatheringMeeting CoordinationDocument Management

Data Assistant

Ananda Marga Universal Relief Team (AMURT)

Nov 2019 - Jun 2021

Key Achievements:

Managed large datasets and maintained organized records. • Supported digital data collection and information management. • Performed data verification, cleaning, and quality checks. • Assisted teams with reporting, tracking, and administrative support. • Worked independently while meeting deadlines and project requirements.

Document ManagementEmail ManagementData EntryMeeting Coordination

Digital Banking Executive

Kenya Commercial Bank (KCB)

May 2019 - Oct 2019

Key Achievements:

Assisted customers with digital banking services and account support. • Verified customer information and handled inquiries professionally. • Maintained accurate customer records and documentation. • Supported customer onboarding and relationship management.

Document ManagementEmail Management

Data Assistant

Ananda Marga Universal Relief Team (AMURT)

Mar 2018 - May 2019

Key Achievements:

• Managed beneficiary records and database updates. • Conducted quality checks and corrected data inconsistencies. • Provided administrative and digital system support to teams. • Assisted staff with technology tools and information management.

Data EntryDocument ManagementEmail Management

IT Support

Kenya Electricity Generating Company PLC (KenGen)

Sep 2015 - Dec 2015

Key Achievements:

Supported system documentation and administrative tasks. Maintained IT records and assisted with data management activities.

Email ManagementDocument ManagementMeeting Coordination

Quick Stats

Age33 years
English LevelFluent
Other Languages
SwahiliFluent
EnglishFluent
ID VerificationVerified

Certifications

ALX Virtual Assistant

Education

Bachelor's Degree

Maseno University

2014 - 2016