Jovann

Customer Service Representative | Virtual Assistant

Jovann

ID Verified
800/mo
Hinundayan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I’m confident that my skills and experience can help make your daily operations more organized, efficient, and easier to manage. As a Customer Service Representative, I’ve developed strong communication, problem-solving, and customer service skills while handling different customer concerns in a fast-paced environment. I’m also highly detail-oriented, organized, and reliable, which allows me to complete tasks accurately and follow instructions carefully. As a Virtual Assistant, my goal is to pro...

Top Skills

Calendar Management · <1 yearCold Calling · <1 yearData Entry · <1 yearDocument Management · <1 yearDropshipping · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Email SupportBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

E-commerce & Marketplace

ShopifyBeginner
TikTok ShopBeginner
DropshippingBeginner
Order ProcessingBeginner
Order FulfillmentBeginner

Finance & Accounting

Financial ReportingBeginner

Sales & Business Development

Lead GenerationBeginner
Sales PresentationsBeginner
Cold CallingBeginner

Virtual Assistance & Admin

Data EntryBeginner
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Travel PlanningBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner

Work Experience

Customer Service Representative

Verizon Wireless

Feb 2026 - Sep 2026

Key Achievements:

Handled customer inquiries for Verizon customers regarding billing, account updates, technical support, and service-related concerns. Resolved issues professionally while maintaining excellent customer satisfaction and meeting performance targets.

Quick Stats

Age25 years
English LevelConversational
Other Languages
EnglishBasic
ID VerificationVerified

Education

Bachelor's Degree

Southern Leyte State University

2018 - 2025