Client Success & Account Management ProfessionalClient Success & Account Management Professional
Joshua
$1,450
per month
($8/hour)
Profile Description
Operations and Client Success professional with over 12 years of experience in customer service, business operations, account management, and team leadership, including more than 7 years in management roles. Experienced in managing international B2B client relationships, customer onboarding, administrative operations, recruitment, escalations, and process improvement across healthcare, telecommunications, technology, and service industries. Skilled in Salesforce, Zendesk, Google Workspace, Mic...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Administrative & Operations Support
Solutions Cleaning LLC
Feb 2025 - Present
Key Achievements:
- Supported the business owner with day-to-day administrative operations, customer communications, scheduling coordination, and service-related concerns. - Managed recruitment activities, including reviewing applications, screening candidates, coordinating interviews, and communicating with prospective employees. - Assisted with business development initiatives by researching commercial prospects, conducting outreach, following up on leads, and supporting expansion into new service markets. - Helped maintain organized client communications, operational records, and follow-up processes to support efficient service delivery and customer satisfaction.
Account Manager
Auction Technology Group
Jan 2024 - Aug 2026
Key Achievements:
- Managed onboarding and activation for over 100 international B2B clients across North America, Europe, and Asia, ensuring a smooth transition from account setup to their first successful auction. - Coordinated 20–30 client onboarding activities weekly during peak periods, balancing multiple priorities while maintaining consistent communication and follow-ups. - Collaborated with Sales, Customer Success, Payments, Shipping, Support, and Finance teams to resolve complex client concerns and streamline onboarding processes. - Conducted personalized training sessions, kickoff calls, and webinars to help clients confidently navigate the LiveAuctioneers platform and its services.
Operations Manager
Concentrix
Feb 2023 - Jan 2025
Key Achievements:
- Served as one of two Operations Managers responsible for launching Aetna Medicare operations at the Nuvali site, supporting recruitment, onboarding, training coordination, and operational readiness. - Managed daily operations for major US accounts, including T-Mobile Business Care and Aetna Medicare, with a focus on service quality, productivity, compliance, and customer satisfaction. - Partnered with Quality Assurance, Training, Workforce Management, and Human Resources teams to address performance gaps, improve workflows, and support employee development. - Led team performance reviews, coaching initiatives, and escalation management to maintain operational standards and drive continuous improvement.
Operations Manager
iQor
May 2019 - Sep 2022
Key Achievements:
- Progressed from Team Leader to Operations Manager, taking on broader responsibilities in people leadership, performance management, and daily business operations. - Led customer service teams supporting major telecommunications accounts, ensuring consistent service delivery and adherence to operational KPIs. - Developed supervisors and frontline employees through coaching, performance reviews, and structured feedback to strengthen accountability and team performance. - Collaborated with cross-functional departments to resolve escalations, address operational challenges, and implement process improvements.