Virtual Assistant, Customer SupportVirtual Assistant, Customer Support
Jonas
ID Verified$1,500
per month
($9/hour)
Profile Description
Detail-oriented professional with 5+ years of BPO experience in customer support, leadership, training, and operations. Reliable, adaptable, and organized, with strong communication, problem-solving, and time-management skills. Seeking a long-term remote opportunity where I can contribute to team efficiency and business growth.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Senior Operations Trainer
TELUS Digital
Jan 2023 - Jun 2026
Job Responsibilities:
- Designed and delivered training programs for new hires and upskilling teams, improving onboarding efficiency and performance consistency. - Coached agents on tools and workflows (Google Workspace, Zendesk, Slack, Notion), leading to improved productivity and quality scores. - Developed training materials, facilitated sessions, and conducted performance monitoring to support continuous improvemen...